Service Pledge
At Hathaway Solutions, we are committed to keeping your equipment up and running at all times. Our service pledge includes:
- Onsite Diagnostics: Swift onsite diagnostics to identify and address issues promptly.
- Pick-up and Delivery: Convenient pick-up and delivery services available for your convenience.
- Factory-Trained Service Department: Our full-time factory-trained service department is equipped to handle almost all your servicing needs.
- Factory Authorized Warranty Work: We provide factory authorized warranty work, including parts and labor, for most brands.
- 100% Satisfaction Guaranteed: We stand behind our service work with a 100% satisfaction guarantee.
- Replacement Parts: A comprehensive inventory of replacement parts ensures minimal downtime for your equipment.
- Repair Log: We maintain a detailed repair log for each machine serviced, ensuring transparency and accountability.
Preventative Maintenance Agreement (PMA)
Ensure optimal performance and longevity of your equipment with our Preventative Maintenance Agreement, which includes:
- Scheduled Maintenance: Regularly scheduled maintenance to keep your equipment in top condition.
- Preferred Scheduling: Priority scheduling for PMA holders to minimize disruption to your operations.
- Competitive Pricing: Enjoy the most competitive long-term pricing guaranteed with our PMA.
Contact Us
Experience unparalleled service and support for your packaging, cleaning, and maintenance equipment needs.
Contact us today to learn more about our products and services.
Phone: 540-942-6113
Email: TechService@hathawaypaper.com